Refund Policy

Draft, not legal advice. Pending review.

The short version

Each video is a paid order. If something goes wrong, we fix it or give your money back.

If we cannot make a video

If no video is produced, or nothing is ready after the one-hour limit, you get a full refund. You do not need to ask. We process these refunds ourselves and aim to finish within 2 business days.

The same applies if we cancel your order before a video exists.

If the video is broken or about the wrong site

If the video is broken, or is about a different site than the one you submitted, tell us within 14 days of delivery and include your order link. You choose between a free remake and a full refund.

If it is valid but disappointing

If the video works and shows the right site but you are not happy with it, you can ask for one free remake within 14 days of delivery.

Limits

A video that was delivered can be refunded once. Remakes are not unlimited.

How refunds are paid

Creem, as Merchant of Record, pays refunds back to the original payment method. The refund covers the full price you paid, including tax. Your bank may take a few days to show it.

How to ask

Email {{OWNER_SUPPORT_EMAIL}} with your order link and a short note. Remember that we delete videos 14 days after delivery (the RETENTION_DAYS setting), so please write before then.

Your legal rights

Nothing here limits consumer rights that the law gives you where you live.

Contact

{{OWNER_LEGAL_NAME}}, {{OWNER_ADDRESS}}, {{OWNER_SUPPORT_EMAIL}}.